Do Not Hang Up

If you make a mistake and reach 911 by accident, do not hang up. Remain on the line and speak to the Communications Officer. As soon as your call is placed, your call is documented within the 911 system. If you hang up, the Communications Officer must follow up with a return phone call to assure that an emergency situation does not exist.

If contact cannot be made, law enforcement will be sent to the address on the 911 screen.